What is Diversion?
Products sold by unauthorised retailers or sites are referred to as ‘diverted’ because they are products diverted from authorised retailers.
Genuine Murad products are available at authorised national and online retailers, as well as authorised professional spa locations. Please refer to the complete list of Authorised Retailers below.
What are the Risks of Purchasing Diverted Products?
Diverted products can be counterfeit, old or expired, diluted or filled with unknown substances. The bottom line is they may not be safe to use. If you buy products with our name on them from unauthorised retailers, we cannot guarantee that they will perform as advertised and tested. Contaminated or counterfeit products could also cause adverse reactions such as irritation or infection.
Murad Guarantee
When you place an order for products through Murad.co.uk or any of the Authorised Retailers below, your products are guaranteed. If you purchased your products directly from a salon, spa, or medical professional’s office, please contact them directly to inquire about their return policy. To ensure your Murad products are authentic and eligible for the guarantee, please purchase from Murad.co.uk or the list of Authorised Retailers listed below.
What is Murad Doing to Fight Diversion?
Murad employs a task force that monitors known channels of distribution and pursues legal action against diverters. We regularly monitor suspected diverters and use advanced tracking systems to trace diverted products back to their original source.
Support Murad
You can help Murad by reporting unauthorised retailers to brandprotection@murad.com.
Unauthorised Sites
Murad is not able to identify all persons and companies who falsely claim to be authorised Murad dealers. To ensure your Murad products are authentic and eligible for the guarantee, please purchase from Authorised Retailers listed below.
Authorised Retailers
Amazon.co.uk: Murad, LLC is the only authorised seller on Amazon (“Sold by Murad, LLC and Fulfilled by Amazon” or "Ships from and sold by Murad, LLC."). We cannot guarantee the authenticity of products sold by any other sellers, including Amazon.co.uk ("Ships from and sold by Amazon.co.uk"). These sellers may be advertising diverted, counterfeit or expired product. Buying from any other seller will EXCLUDE your purchase from the Murad Guarantee.
Retailers:
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ASOS.com
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LookFantastic.com
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Cultbeauty.co.uk
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Feelunique.com
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Cloud10beauty.com
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Very.co.uk
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spacenk.com
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Houseoffraser.co.uk
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Next.co.uk
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Johnlewis.com
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Harrods.com
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Selfridges.com
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Marksandspencer.com
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Brownthomas.com
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Arnotts.ie
Questions? Please contact us and we'll be happy to help.