MURAD TERMS OF SALE

These terms of sale (together with any documents referred to below) set out the terms (Terms) on which we sell any Murad products (Products) listed on the Murad website at murad.co.uk (Site) to you. Please read these Terms carefully before you order any Products from the Site. Before placing an order you will be asked to agree to these Terms. If you do not to accept these Terms, you will not be able to order any Products from the Site.

The Site is operated by Murad Europe Limited (Murad or "we" or "our"), a company registered under company number 09664383 whose registered office is at Unilever House, 100 Victoria Embankment, London, EC4Y 0DY, UK.

You may only purchase Products from the Site if you are 18 years or older.

OUR PRODUCTS

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the Products accurately your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on our site.

PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy. Please take the time to read it, as it includes important terms which apply to you.

OUR CONTRACT

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation.

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. 

OUR RIGHT TO VARY THESE TERMS

We may amend these Terms from time to time. Every time you order Products from us, the Terms in force at the time of your order will apply to the contract between you and us.

RETURNS AND REFUNDS

If, within 30 days of receiving a Product, you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the contract and receive a refund. 

To return a Product please see our “How to Return” page.

ORDERS AND DELIVERY

Orders will only be shipped and delivered to addresses located within the United Kingdom, Northern Ireland, Channel Islands, Isle of Man, Scottish Islands, Republic of Ireland, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Estonia, France, Monaco, Germany, Hungary, Latvia, Portugal, Slovakia, Poland, Spain and Switzerland, Northern Ireland, Channel Islands, Isle of Man, Scottish Islands, Republic of Ireland, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Estonia, France, Monaco, Germany, Hungary, Latvia, Portugal, Slovakia, Poland, Spain and Switzerland. Orders may only be shipped to one delivery address.

Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time. You own the Products once we have received payment in full, including all applicable delivery charges.

Occasionally our delivery to you may be affected by an Event Outside Our Control. See below for our responsibilities when this happens.

DEFECTIVE OR DAMAGED MERCHANDISE

In the event that we process your order incorrectly, or that you receive a defective or damaged item, please contact us, and we will provide a full refund and/or replace the item. On some occasions, we will require defective or damaged items to be returned.

PRICE AND PAYMENT

It is always possible that, despite our reasonable efforts, some of the Products on the Site may be incorrectly priced. If we discover this error before we accept your order we are not required to sell the Products to you at the price shown. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option or reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched) you will receive a full refund.

The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

OUR LIABILITY TO YOU

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not reasonably foreseeable. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

PROMOTIONS

From time to time we will offer various promotions that can be applied to your order using a promotional code, which we will provide to you. You should enter the applicable promotion code in the space provided in the Cart/Basket, before you submit your order. The value of the promotion will be applied to your order (but may not be displayed as a separate line item).

While the terms and conditions for each promotion will vary, most of our offers last for a limited time, and have associated promotional codes that can only be used once per customer, and cannot be combined with other offers. Promotional delivery offers will apply to orders that meet the terms and conditions for that particular promotional guidelines, such as the applicable merchandise total (before delivery/handling charges are applied) and the requirement that the order be delivered to a single address. Generally, shipping promotions will only apply to UK Standard Delivery, unless otherwise noted.

Some offers will not have an associated promotional code – they can simply be added to your shopping basket, and the promotion will be applied, as long as you have met the other offer requirements.

If you have any questions about a promotion, or whether your order qualifies, feel free to contact us

EVENTS OUTSIDE OUR CONTROL

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control.

If an Event Outside Our Control takes place that affects the performance of our obligations under a contract with you we will contact you as soon as reasonably possible to notify you. Our obligations under that contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel a Contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

OTHER IMPORTANT TERMS

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These Terms are governed by English law. This means a contract for the purchase of Products through our site and any contractual or non-contractual dispute or claim arising out of or in connection with it will be governed by English law.

Murad may agree to alternative online dispute resolution ("ODR") if we cannot resolve the matter between us informally. For more information on ODR see http://ec.europa.eu/consumers/odr/. In the event that a dispute is not resolved outside of the courts, you and we both agree to that the courts of England and Wales will have exclusive jurisdiction unless you are a resident of Northern Ireland then you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

CONTACT US

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