Murad accepts returns on orders within our 30 day money back guarantee even if the product has been opened or used from the date of dispatch.
To return your product, you will need our FREEPOST address below:Freepost Murad Europe Ltd
Please place a note in with the parcel or place your order number on the package so when we receive it we can contact you and send you the tracking details for the exchanged product or sending you a confirmation for your refund, also if you have any concerns or queries please email email@example.com. Also please note the following about returning or refunding your order:
1. Make sure you buy direct from us. We cannot refund purchases from other vendors.
2. Make sure you have the receipt. We will need it in order to issue a refund.
3. We cannot refund on discontinued items, if you are unsure if a product is discontinued, call or email, we're happy to help.
4. You must return within 30 days from the dispatch date.
5. Refunds cannot be made on postage and packaging. Please use our freepost address to avoid charges.
6. Refunds can be processed against personal use only. A refund will only be processed once, per product, per household, and once per order. e.g. If you order two Blemish Control Clarifying Cleansers you may return only one cleanser, once, for a full refund under our 30 day money back guarantee