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Christmas Kits 2012

The Murad Guarantee

Buy in confidence. At Murad, we are offer skin care products that work or your money back, even if the bottle is empty.

The Rules

  1. Make sure you buy direct from us! We cannot refund purchases from other vendors.
  2. Make sure you have the receipt. We will need it in order to issue a refund.
  3. We cannot refund on discontinued items, if you are unsure if a product is discontinued, call or email, we're happy to help.
  4. You must return within 30 days from the delivery date.
  5. All refunds are less postage and packaging

How to return

Simply pack the item(s) with your receipt, reason for return and telephone number. Send to

Murad UK Ltd - Returns
158-160 Pentonville Road
London
N1 9JL

We recommend that you request a 'delivery confirmation receipt' from the Post Office upon returning the products. Keep the 'delivery confirmation receipt' until the you have received your refund. These receipts are your proof of return and act as your 'insurance policy' in that it guarantees you will receive a refund, even if the products are lost in the mail.

The estimated refund time is 10-15 business days from the day you return the goods.

That's all! If you have any doubts or questions contact us on 0844 472 7050 or email info@murad.co.uk